FAQs


What is the best way to contact us? 

You can email us at info@pandoughrasbox.com or call us at 6478618339

 

Do you have a physical store for pick up?

-We are located at Stackt Market at 28 Bathurst Street, Toronto

 

What are your store hours? 

Currently due to reduced hours at Stackt Market, we are open to the public Sunday, Tuesday & Wednesday from 12.30 pm to 8 pm. and Thursday to Saturday from 12.30 pm to 9.30 pm. 

*please be mindful that our hours are currently affected by weather conditions. Due to this, we might close earlier on rainy days. If you are planning to visit our store, please call us beforehand at 647-861-8839 and let us know so we can stay open and/or have your products ready for pick up. 

 

Are the products nut free?

-Unfortunately, we are not a nut free facility but we take allergies very seriously and make all of our nut free products in a separate area. Some of our products do contain peanuts and tree nuts or may have come in contact with nuts/peanuts however, all cookies re individually wrapped with labels on them and allergens are mentioned in product description. 

For any questions about allergies feel free to email us at info@pandoughrasbox.com

 

Do you make gluten free, dairy free, sugar free and vegan products?

-We have a few ice cream flavours that are vegan and gluten free and our ready to eat cookie dough is vegan. 

Are you Kosher?

-No, we are not Kosher but we also do not use any Lard in our products. All our products are either Butter or Vegan Butter based. 

 

Are there any additives/preservatives in your products?

-Definitely not. We only use simple and fresh ingredients that you can pronounce, due to which we recommend refrigerating our products for a longer shelf life.

 

Do you deliver outside of Toronto and GTA?

 

-We ship our cookies, cookie dough and brownies Canada Wide. 

-We recently started delivering our ice creams within the GTA and a little beyond. Deliveries for ice creams go out every Wednesday and Saturday. 

How quickly do you deliver?

-Most of our products take between 24-36 hours to process and then delivered the day after that. High Order Volumes during Holidays will affect processing times. You will be notified via email/text about the status of your order. 

Please refer to our shipping guidelines for more details about our shipping as we have specific shipping days. 

How long are the cookies good for? What is the best way to store them? 

-Our cookies stay fresh at room temperature in their plastic packaging for up to a 5 days. They can be stored in the fridge for up to 2 weeks and in the freezer for 3 months. If refrigerated/frozen, place the cookies in a 350 F oven for 3-4 minutes to warm up. 

 How long is the cookie dough and cookie dough truffles good for? What is the best way to store it?

-Cookie dough will stay in the fridge for up to 2 weeks. Remove from fridge 10-15 minutes before eating or a quick hack is to warm it up in the microwave for 15-20 seconds to make it soft.  

-Cookie dough truffles can be refrigerated for up to 2 weeks. DO NOT warm the truffles. Place them out for 10 minutes before eating if refrigerated. 

Are your ice creams gluten free? 

-We have a few gluten free / vegan options available. Please check the website to get more information on the products. 

Are you alcoholic ice creams really THAT boozy? How should i store them if they contain alcohol 

-YAAAAS they are! All our pints contains 2 shots worth of alcohol. We recommend storing them in the coldest part of your freezer. These ice creams do melt a bit faster than traditional ice cream due to the addition of alcohol. 

For any other questions or inquiries, feel free to contact us and we’ll get back to you shortly.