FAQs


What is the best way to contact us? 

You can email us at info@pandoughrasbox.com for the fastest reply. 

 

Do you have a physical store for pick up?

-We are located at Stackt Market at 28 Bathurst Street, Toronto

 

What are your store hours? 

Currently due to reduced hours at Stackt Market, we are open to the public Thursday to Sunday from 12.30 pm to 6.30 pm. 

Mondays are closed and Tuesdays and Wednesdays are for PICK UP ONLY. 

*please be mindful that our hours are currently affected by foot traffic (which has reduced to to COVID restrictions). Due to this, we might close earlier on slower days. If you are planning to visit our store, please call us beforehand at 647-861-8839 and let us know so we can stay open and/or have your products ready for pick up. 

 

Are the products nut free?

-Unfortunately, we are not yet a completely nut free facility but we take allergies very seriously and make all of our nut free products in a separate area.

 

Do you make gluten free, dairy free, sugar free and vegan products?

-We do offer a few vegan products and can try to accommodate gluten free/dairy free requests to the best of our abilities for some products. 

 

Are you Kosher?

-No, we are not Kosher but we also do not use any Lard in our products. All our products are either Butter or Vegan Butter based. 

 

Are there any additives/preservatives in your products?

-Definitely not. We only use simple and fresh ingredients that you can pronounce, due to which we recommend refrigerating our products for a longer shelf life.

 

Do you deliver outside of Toronto and GTA?

-Due to our couriers experiencing major shipping delays, we are only shipping to the following provinces:

Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec and Saskatchewan. 

How quickly do you deliver?

-Most of our products take between 24-36 hours to process and then delivered the day after that. High Order Volumes during Holidays will affect processing times. You will be notified via email/text about the status of your order. 

Please refer to our shipping guidelines for more details about our shipping as we have specific shipping days. 

How long are the cookies good for? What is the best way to store them? 

-Our cookies stay fresh at room temperature in their plastic packaging for up to a 5 days. They can be stored in the fridge for up to 2 weeks and in the freezer for 3 months. If refrigerated/frozen, place the cookies in a 350 F oven for 3-4 minutes to warm up. 

 How long is the cookie dough good for? What is the best way to store it?

-Cookie dough will stay in the fridge for up to 2 weeks. Remove from fridge 15-20 minutes before eating or a quick hack is to warm it up in the microwave for 15-20 seconds to make it soft.  

For any other questions or inquiries, feel free to contact us and we’ll get back to you shortly.